C-IoT Seminar on Multichannel Retail: The Role of IT in Managing Product Returns and Related Fraud - Event

​The ECS Centre for Internet of Things and Pervasive Systems is organising a seminar on "Multichannel retail: The Role of IT in Managing Product Returns and Related Fraud" by Dr Gina Frei, Associate Professor in Southampton's Business School. The event is open to anyone from across the University to attend. 

Abstract: Dr Regina Frei, Assoc. Prof. of Operations and Supply Chain Management at Southampton Business School, will introduce you to the world of multichannel product returns with opportunistic as well as organised fraud. Explore how IT systems enable retailers to streamline their returns systems, track returned products and refunds, combat internal and external returns fraud, and strive towards more circular solutions. A number of research opportunities will be discussed, such as the use of modelling, artificial intelligence and machine learning, with an invitation to join our multidisciplinary research team: http://www.southampton.ac.uk/product-returns

Biography: Regina Frei joined Southampton Business School as an Associate Professor of Operations and Supply Chain Management in September 2019. She is passionate about sustainable value chains and the Circular Economy. She is programme director for the new MSc Strategic Operations and Supply Chain Management, and leads the Product Returns Research Group. Regina has been awarded 15 research grants worth a total of £1.2k, and she has published over 46 peer-reviewed papers, whereof 24 journal articles. From 2013 to 2019, she was a Senior Lecturer in Manufacturing Engineering and Supply Chain Management at the University of Portsmouth, UK. Previously, she was a Postdoc at Cranfield University and Imperial College London. She holds a PhD in Distributed Robotics from Universidade Nova, Lisbon, Portugal, and an MSc in Micro-Engineering from the Swiss Federal Institute of Technology Lausanne (EPFL), Switzerland. She wrote her MSc Thesis at the Royal Institute of Technology (KTH) in Stockholm, Sweden, and did internships with the International Watch Company (IWC) and Schindler Lifts, both in Switzerland.